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Frequently Asked Questions
Get answers to commonly asked questions about our products
- Large Dog Feeder FAQ
- Dog Camera FAQ
- Bird Camera FAQ
- Dog Collar FAQ
- Yes, the 15L automatic dog feeder features an adjustable bowl design, making it perfectly suitable for various breeds and sizes of dogs
- With the feeder fully filled, large dogs can eat for 15 days, medium-sized dogs for 30 days, and small dogs for 45 days. Please note, this isn't just a pet feeder; our vacuum sealing feature also ensures long-term food storage without spoilage.
- Yes, our timer pet feeder allows customization of feeding times and portion sizes. You can effectively manage your dog's weight and prevent overweight by setting portions for each meal.
- The feeder accommodates a variety of dog foods as long as the kibble size does not exceed 22mm.
- Certainly, the automatic feeder can work for a multiple-dog home and it includes two bowl holders with varying heights, allowing you to stack them for larger dogs or use them separately for dogs of different sizes.
- 1. Check the WIFI connection that device connected to:
- 2. Unplug the device and wait for one minute before reconnecting the power supply
- 1. Check whether the mobile network signal is normal:
- 2. Check whether the power interface on the device is not plugged in tightly;
- 3. Check whether the configured router WIFl is normal;
- 1. Check whether the notifications function is turned on with our App. Steps: Start the device, enable the dog camera to display the picture normally, click "..." in the device video interface to enter the device settings, turn on pet activities and personal activities in smart notifications, and you can also set the frequency of notifications.
- 2. Check whether dokoo pet has the permission to sent notifications in the mobile phone system,and itvaries the specific version settings of each mobile phone system, for example: Apple lOS 16.3: “setting”notification” — “dokoo Pet — “allow notification” — turn on the switch Samsung Android 11: “Settings’Notification” — “Recently sent’ — View all application notifications — “dokoo Pet” — Turn on the switch
- 1. Check whether the device is shining white light, white light means low or no storage in pet treats.lif ves.please add treats to storage;
- 2. Open the treats bin, pour out the treats, spin the food distribution tray by hand, turn it upside down anoshake the device and clean the snack residue under the food distribution tray in the bin;
- 3. Check whether the treat drop sensor in the treat eiection port sticks with the snack residue, if yes, clean itwith clean cloth;
- 4. Press the push block in the treat ejection hole repeatedly by hand to make the snack residue fall and notjamming the push block;
- 5. Open the snack residue channel at the bottom and clean the snack residue in the device.
- Gently wipe the device lens with clean cloth.
- The bird feeder camera features a 2.4GHz Wi-Fi signal with extended coverage, capable of reaching up to 200 meters in outdoor areas like parks or backyards.
- Because the feeder only supports 2.4G network, it is recommended that you purchase an additional dual-band WiFi extender to solve the problem.
- For indoor bird watching, consider placing bird feeders on trees or fences in your backyard or near windows on your terrace. This allows you to enjoy watching birds from the comfort of your home.
- For outdoor bird watching, it's best to position feeders in areas with loose bushes or lush but not overly dense vegetation. This ensures that birds have easy access to the feeder while also having enough cover to escape potential predators.
- Be mindful of providing assistance to birds when needed, especially in the wild where they may face risks from predators.
- For more detailed information about installation, you can refer to the provided link.
- For outdoor use, it's best to secure the hanging bird feeder to a tree or fence using the included bondage or attach it to a wall with the provided screws.
- This ensures stability and durability, especially in varying weather conditions.
- Absolutely, when using the Dokoo e-collar, if your dog pulls on the leash, the sensor in the remote handle detects the tension and automatically activates a sound and shock via the receiver to discourage and correct the dog's behavior.
So, we recommend using the dokoo e-collar with a remote handle leash kit as a training tool to effectively stop leash pulling.
- Yes, the dokoo e-collar can be remotely controlled using the handle within a range of up to 1600 feet, allowing for convenient outdoor dog training.
- Avoid using e-collars on puppies under six months but you can train them with verbal instructions and hand movements. Introduce e-collars later, if needed, to reinforce positive behavior.
- Yes, the Dokoo e-collar is safe for your dog. It utilizes gentle and adjustable training methods, featuring adjustable vibration and shock levels (1-9), along with comfortable materials and silicone sleeves for worry-free training.
- No, if you have multiple dogs, I recommend purchasing a separate collar set for each dog as one remote cannot pair with multiple collars simultaneously.
- We recommend allowing your dog to wear a dog collar for no more than 12 hours a day. Remember to check their skin daily and regularly clean their neck and snout to prevent any discomfort.
- In order to adapt to dogs of various sizes, the length of our collar is up to 27 inches. If the collar is too long, you can also cut off the excess material to make it more comfortable for your dog to wear.
- When the wearing is completed, two fingers can be placed just under the dog shock collar of the neck. Do not be too loose or too tight.
- This training e-collar is designed for dogs weighing between 10 to 120 lbs, with neck sizes typically ranging from 10 to 20 inches, making it suitable for most breeds.
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